What is the Status of My Server?
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Our servers and the services running on them are under constant surveillance by our dedicated team of system administrators. They are always on the lookout for any potential issues and are quick to respond if any problems are detected. This proactive approach ensures that our servers maintain optimal performance and reliability.
Scheduled and Unscheduled Maintenance
From time to time, it may be necessary to perform maintenance on our servers. This could be a scheduled maintenance, which is planned in advance, or an unscheduled maintenance, which is typically in response to an unexpected issue that needs immediate attention.
Whenever there is a maintenance event, we make sure to keep our clients informed. Notices about these maintenance events are posted in the Client Area Home page. These notices provide details about the maintenance, including its expected duration and the services it may affect. Clients can follow the progress of the maintenance from this page.
Troubleshooting Website Issues
If there are no maintenance notices in the User Area and you are still experiencing problems with your website, the problem is likely specific to your website. Here are some of the most common problems that can occur:
- Website is down: This could be due to a variety of reasons, such as a problem with your website’s code. Check out our website down troubleshooting article for more information.
- Slow website performance: This could be due to issues with your website’s code or network issues. Our Comprehensive Guide to Optimization article provides tips on how to address this.
- Email delivery issues: If you’re having trouble receiving emails, our Troubleshooting Email Delivery Issues article can help.