What can I do and access as a collaborator?
General Collaboration Access Info
Collaborators receive access to manage a website through their own separate Client Area. They do not log in to the website owner’s personal account, and they cannot access the owner’s personal information, billing details, private support history, or any other services that have not been explicitly shared with you.
Collaborators may contact SiteGround support regarding the assigned website. For transparency, the site owner can view these conversations in their personal account.
Collaborator Access to Websites Built with Third-Party Applications or Custom Code
For websites built with third-party applications or custom code, collaborators have access to all sections of the site’s Site Tools, except for the email management.
This level of access allows them to fully manage hosting-related settings through Site Tools while restricting access to sensitive information, such as the content of email accounts associated with the website.
Collaborator Access to Websites Built with SiteGround Website Builder
For websites created with SiteGround Website Builder, collaborators may manage the site’s design and marketing configuration through the Website Builder and the Marketing section in Site Admin.
However, this access does not include the Email Marketing integration in Site Admin or the Email Tools, where the website’s email accounts are managed. Collaborators are also unable to change the website’s assigned domain name.
Collaborator Access to Websites Built with SiteGround Ecommerce
For websites built with SiteGround Ecommerce, collaborators can manage the store’s design, promotions, and products through the Website Builder, Marketing, and Store Manager sections in Site Admin.
However, this access does not include the Email Marketing integration in Site Admin or the Email Tools, where the website’s email accounts are managed. Collaborators also cannot change the website’s assigned domain name.
Within Store Manager, collaborator permissions are further limited to protect sensitive information. They cannot view or edit customer contact information, billing or shipping addresses, manage payment methods, configure tax settings, delete customers, or change order statuses.
These restrictions help ensure that customer data and critical store configurations remain under the store owner’s control.
