What can I do and access as a collaborator?

General Collaboration Access Info

Collaborators can manage a website or a service owned by a SiteGround client through their own Client Area. They do not log in to the owner’s personal account, and they cannot access the owner’s personal information, billing details, private support history, or any other services that have not been explicitly shared with them.

Collaborators may contact SiteGround Support regarding the assigned website or service. For transparency, the owner can view these conversations in their personal account.

Collaborator Access to Websites Built with Third-Party Applications or Custom Code

For websites built with third-party applications or custom code, collaborators have access to all sections of the site’s Site Tools, except for the email management.

This level of access allows them to fully manage hosting-related settings through Site Tools while restricting access to sensitive information, such as the content of email accounts associated with the website.

Collaborator Access to Websites Built with SiteGround Website Builder

For websites created with SiteGround Website Builder, collaborators may manage the site’s design and marketing configuration through the Website Builder and the Marketing section in Site Admin.

However, this access does not include the Email Marketing integration in Site Admin or the Email Tools, where the website’s email accounts are managed. Collaborators are also unable to change the website’s assigned domain name.

Collaborator Access to Websites Built with SiteGround Ecommerce

For websites built with SiteGround Ecommerce, collaborators can manage the store’s design, promotions, and products through the Website Builder, Marketing, and Store Manager sections in Site Admin.

However, this access does not include the Email Marketing integration in Site Admin or the Email Tools, where the website’s email accounts are managed. Collaborators also cannot change the website’s assigned domain name.

Within Store Manager, collaborator permissions are further limited to protect sensitive information. They cannot view or edit customer contact information, billing or shipping addresses, manage payment methods, configure tax settings, delete customers, or change order statuses.

These restrictions help ensure that customer data and critical store configurations remain under the store owner’s control.

Collaborator Access to SiteGround Email Marketing service

Collaborators can help you create and send campaigns through the Email Marketing admin panel. They can also upload, edit, and delete contacts, allowing them to manage your existing contact lists and prepare them for email campaigns.

However, collaborators cannot connect an email domain to your Email Marketing service, disconnect Email Marketing integrations with WordPress, SiteGround Website Builder, or SiteGround Ecommerce, nor increase the allowed number of contacts for the Email Marketing service.